By applying stage-by-stage rules to alerts through escalation policies, alerts that have been received are effectively sent to members of the project.
Each rule has a set level, and an alert is spread to the corresponding notifications channel for each level.
Whether an alert received via a webhook is to be sent as a notification to project members is determined by Escalation policy.
Escalation policy can be managed in two places:
- [Alert manager > Escalation policy] page: Manage escalation policy under the scope of
- [Project] detail page: Manage escalation policy under the scope of
Create escalation policy
If you are a user with
manage permission on the [Escalation policy] page, you can create an escalation policy.
Create in an [Escalation policy] page
(1) Click the [Create] button on the [Alert manager > Escalation policy] page.
(2) Enter the settings to create an escalation policy.
|Exit condition (status)||Define the condition to stop the generated alarm.|
|Range||Indicate the scope in which the escalation policy can be used. In case of |
|Project||Scope defined as |
|Escalation rules||Define rules for sending step-by-step notifications.|
Alerts are sent to a notifications channel belonging to a set level, and a period between steps can be given in minutes from step 2 or higher.
|Number of repetitions||Define how many times to repeat an alert notification. Notifications can be repeated up to 9 times.|
When creating such items on the [Project] detail page, a
projectis automatically selected for the scope, and the project is designated as the target.
Create in a [Project] detail page
When you create an escalation policy on the [Project] detail page, the project is automatically designated as an escalation policy target.
(1) Inside the [Alert] tab of the project detail page, go to the [Settings] tab.
(2) Click the [Change] button in the escalation policy area.
(3) Click the [Create new policy] tab.
(4) Enter settings to create an escalation policy.
A level is a transmission range at which you send an alert from the stage you are in when sending the alert by stage.
You can set up a notifications channel in the project, and each notifications channel has its own level.
When defining the escalation rule, you set the [Notification level]. At each set stage, an alert is sent to the notifications channel of the corresponding level.
(5) When all settings are completed, click the [OK] button to create the escalation policy.
Set as default policy
After selecting one from the list of escalation policies, you can set it up as a default by selecting the [Set as default] menu from the [Action] dropdown.
When a new project is created and the alert is activated, the corresponding policy is automatically applied.
globalcan be selected through the [Set as default] menu.
Modify and delete escalation
Once you select a target from the escalation policy list, [Modify] and [Delete] become available from the [Action] dropdown.
In the case of editing, you can use the same form as a modal dialog that is created when the [Create] button is clicked, and all items except the range can be edited.
In case of deletion, you can proceed with deletion through the confirmation modal dialog as shown below: